Reservation, Payment & Cancellation Policies
Introduction
APAMI Wildlife Rescue Center is a non-profit foundation dedicated to the rescue, rehabilitation, and conservation of wildlife in Costa Rica. Through our volunteer programs, internships, educational visits, and corporate activities, we aim to promote environmental education and generate sustainable support for our operations.The following policies ensure responsible resource management and clear communication between participants and the foundation.
Reservations
All reservations must be made through the official form or authorized communication channels of the corresponding program and will be confirmed by the APAMI coordination team.
A reservation is considered effective once the deposit has been received. This deposit guarantees your space in the program and allows us to plan the necessary resources.
It is recommended to make your reservation at least 7 days before the desired date.
The proof of payment must be sent to the contact channel used for the corresponding reservation.
For the issuance of an electronic invoice, please provide:
- Full name or company name
- Legal ID or identification number
- Email address
- Phone number and physical address
Payments
Payments are accepted in U.S. dollars (USD) or Costa Rican colones (CRC), calculated at the official exchange rate of Banco Nacional de Costa Rica (BN) valid at the time of payment.Payments may be made by the following methods:
Bank transfer:
BANCO NACIONAL – SWIFT Code: BNCRCRSJ
Fundación Monkey Park Cultura y Vida Natural
Legal ID: 3-006-491847
Account in Costa Rican colones (CRC):
- Checking account: 100-01-009-005071-3
- Client account: 15100910010050712
- IBAN: CR38 0151 0091 0010 0507 12
Account in U.S. dollars (USD):
- Checking account: 200-02-009-005206-9
- Client account: 15100920020052062
- IBAN: CR80 0151 0092 0020 0520 62
SINPE Móvil: 8608 9950
PayPal: info@apamiwildlife.org
Card payment (dataphone)
Cash directly at the center
Transfers or SINPE payments must be made in advance to ensure they are received before arrival.
To confirm a reservation, a deposit equivalent to 50% of the total cost (or the corresponding program fee) is required.
Participants may choose to pay the full amount at the time of booking to immediately secure their spot and speed up the check-in process.
The remaining balance must be paid at least 48 hours before arrival, or on the same day if paying by card or in cash.
For programs that include lodging, a refundable security deposit of $200 USD (or its equivalent in colones) will be requested. This amount will be refunded in cash at the end of the stay if no property damage or rule violations are reported.
All payments are considered direct contributions to the rescue, rehabilitation, and care of wildlife; therefore, they are non-refundable, except in exceptional cases duly justified and evaluated by the administration.
Cancellations and Refunds
Deposits and confirmed payments are non-refundable once the date is reserved.Failure to appear on the scheduled date or early withdrawal from the program is considered a cancellation without the right to a refund.
In the event of a documented medical emergency or force majeure, AWRC may offer a rescheduling or partial refund, depending on availability and case evaluation.
Failure to comply with safety protocols, internal rules, or respectful behavior toward staff, other participants, or animals will result in immediate termination of participation without the right to a refund.
APAMI is not responsible for external factors (weather, transportation, personal changes, or unforeseen events) that may affect the participation of a volunteer, visitor, or group.